Help Center FAQ

Once you log in to your account, you can view your orders to check the order status. Your tracking
information will be available there. Additionally, you will receive an email with the tracking number.
We pride ourselves on fast shipping; therefore, we can only accept cancellation requests within half
an hour from the time an order was placed. After that timeframe, no cancellation requests can be
accepted as the order has been processed. To cancel an order, please send a written email to or fill out the contact us form on the website."
Once the order has been placed, you have up to half an hour to make changes. Please note that
changes to the order may result in price adjustments depending on the items being added.
Please email us at and include your order number, full name, phone
number, pictures of the order received, and details about what is missing. Providing more details is
helpful for us to assist you effectively.
We want you to feel like every item is the perfect match for you. However, we understand that from
time to time, people may want to return a product for various reasons. You can return most items
for a refund within 30 days of delivery. Return shipping costs apply if you purchased the incorrect
part (meaning your VIN validates that the part does not fit) or if you need to make a general return.
To return a damaged or incorrect product, our team will require you to send pictures to, and one of our team members will evaluate the situation. Based on
this evaluation, if it is deemed that you received poor-quality parts, you will either be provided with
a return label or receive a refund.
We strive for every part to fit perfectly, but we understand that there can be cases where it doesn't
quite work out. This is why we require you to use our fitment check on our product pages and refer
to the fitment notes section. If you ever have concerns about a part fitting, please email, and we will verify it for you.

If you need to return a part that doesn't fit your vehicle, contact us at
with your Vehicle Identification Number (VIN). Attach clear pictures showing the product label with
the part number and the product itself from multiple angles. Our team will evaluate our catalog, the
manufacturer's catalog, and your VIN. If we determine that we sold you the wrong part, you will
receive a full refund and instructions to either ship the product back (using our label) or discard the
part. However, if you purchased the wrong part for your vehicle, you will be responsible for shipping
the product back. We can provide affordable shipping labels and freight costs to make this process
less expensive for you. There are no exceptions for incorrect purchases.

To receive your refund, the returned product must be in its original, undamaged condition. If the
item was originally delivered disassembled, it must be returned disassembled, and it must be in its
original packaging. If the original packaging is too damaged to be shipped back, you must use a
similar-sized box or a box no longer than 108 inches."
You have a 30-day window to return your products from the date they were received (based on your
tracking number showing delivered). Returns attempted after this period will not be accepted. If you
are within the 30-day window, please initiate the process by filling out the contact us form or
emailing us at Provide the reason for return, your order number, and
full name. Alternatively, you can use this link:
Our team will respond within 24-48 hours with an RMA number and return instructions. Returns
cannot be accepted without an RMA number, and no refund will be issued for returns without one.
Returns will not be accepted if the item has been opened or used. All returns must be in their
original packaging.

Please note that no prepaid label is provided for returning the order. The customer is responsible for
return shipping costs to our warehouse. Please ensure fitment for your vehicle before purchasing
the part, as you are responsible for this. If the order does not fit, the part must be returned at your
own expense.
The returned parts will undergo inspection, typically taking 3-5 business days. Once the warehouse
confirms that the returned parts are complete and undamaged, we will initiate the refund process.
After the refund is processed, it is sent to your bank for processing, which can vary depending on
your bank's procedures. This typically takes 5-7 business days but may extend up to 10 business
days. If more than 10 business days have passed and you have not received the refund, please
contact both your bank and us at with your order details. In many
cases, we can provide you with a refund tracing number to help locate the status of your refund with
your bank. Immediate refunds cannot be provided if the returned order is damaged or used. In such
cases, our team will contact you via email with pictures, and a partial refund may be issued based on
the circumstances. Please note that it may take an additional 5-7 business days for the refund to
reflect on your original payment method, depending on your bank's processing time.
Please note that all packages are shipped via FedEx, UPS, USPS, or other courier companies with
unsigned delivery. If a package is lost in transit according to the courier company, we can file a claim
on your behalf with the shipping company. It typically takes 10 To 14 business days for the shipping
company to provide a resolution. If the package is declared lost, a full refund will be issued to the

In the event that a package is delivered to the address provided but the customer claims it has not
been received, a claim can be filed with the shipping company. The results of the claim may take
anywhere from 5-10 business days. If the shipping company confirms that the package was not
delivered, a replacement order or refund will be issued. However, if the shipping company denies
the claim, no reimbursement will be provided to the customer.
If your order arrives damaged or opened, please email us immediately at with all the details, including your full name, order number, and
pictures of the damaged package, along with any other relevant information. Our team will respond
within 24 hours and resolve the issue by sending a replacement.
Products on typically come with a 24-month warranty. However, this may vary
depending on the brand, which we clearly display on our product pages. Please always refer to the
warranty details provided on our website's product details page.
To file a claim, please contact to request a warranty claim form. Once
completed, you will need to ship the parts back to the manufacturer's address, following the specific
instructions provided by the manufacturer. You will receive the manufacturer's return instructions
within 3 business days. After shipping the defective item back to us, we will send you a replacement
once the manufacturer approves the claim. This process can begin once a tracking number for the
returned damaged goods is provided or once the product is received at the manufacturer's return
location. For more information, email us at
We offer a wide range of auto parts for nearly every vehicle brand in North America. Whether you're
seeking a bargain on brake pads or searching for a hard-to-find sensor, we've got you covered.
Our images are generic. Actual products may slightly vary in shape and size from the images shown
in the product listings on our website. For further clarification and to ensure the compatibility of the
parts with your vehicle, please reach out to our online support team.
At this time, we accept Visa, MasterCard, Discover, American Express with the Visa and MasterCard
logos, PayPal. US Autoparts Car does not accept Cash On Delivery (COD) or banker's checks.
Your online transaction on USAutopartsCar is secure with the highest levels of transaction security
currently available on the Internet. We use 256-bit encryption technology to protect your card
information while securely transmitting it to the respective banks for payment processing. Your card
details are completely safe with us as we use strong encryption and tokenization to protect payment
data. Technically, we never save your card information on our side; we only store a card token
provided by the payment processor. Tokens contain secret information that proves an identity, such
as credit card details or personal data, appearing as random characters. Tokens replace the
identifying information (a 16-digit card number) with substituted credentials for added protection.
If your credit card is being rejected, try making the payment with another card. Additionally, contact
your credit card provider or associated bank to inquire about the reason for the rejection. If the
issue persists, please reach out to us via online chat. We'll be glad to assist you.
There are no hidden charges when you make a purchase on USAutopartsCar. The prices listed for all
items are final. Additionally, we will only charge applicable federal and provincial taxes and shipping
charges, which will be displayed to you at the time of checkout.
We accept payments via Visa, MasterCard, Discover, and American Express, including those with the
Visa and MasterCard logos, as well as PayPal.
We suggest you please check and verify the details you are entering, ensuring that the billing
address matches the credit card details registered with the bank. If all information is accurate,
please ensure that your card has sufficient funds to complete the transaction.
Yes, you can make a payment using a credit card affiliated with Mastercard.
If your Visa card is not being accepted, there could be two reasons. Either the billing address does
not match the one associated with the credit card, or there may be spelling errors. Please ensure
that there are no spelling mistakes and that the billing address matches the one registered with your
bank for the credit card.
One of the main issues could be with your bank's server. Sometimes, banks decline payments due to
technical issues on their end. Please consult with your bank to determine the reason for the decline.
Additionally, transactions can fail if there are insufficient funds in the account to complete the
If you haven’t received your email receipt, it's possible that your order wasn't successfully placed
with us. Additionally, please check your spam folder for the order confirmation email. If you don't
find it there, please contact us at
One of the main issues could be your bank's server. Sometimes, banks decline payment due to
technical issues. Please consult with your bank to determine the reason for the decline. Additionally,
transactions can fail if there are insufficient funds in the account to complete the transaction.
If your order was cancelled, it may be due to discrepancies between the billing address provided and
that associated with your credit card. Ensure both match to avoid cancellations. Additionally, banks
may halt transactions for security reasons, resulting in order cancellations. If you encounter any
issues, please feel free to contact us at
If you haven't received your order within the estimated delivery time, please contact our customer
support team at for assistance.
If you have received a damaged, defective, or incorrectly described part, please send images of the
part to You can return the part to us for replacement within 30 days
of shipment. US Autoparts Car will bear the return shipping charges in such cases.
Yes, you can return part of your order within 30 days of the shipment.
Mon-Fri 9:00am - 5:00pm [EST]
+1 979-557-0203