Help Center FAQ

Once you log in to your account, view your orders to see an order status, your tracking will be there. You will also receive an email with the tracking number.
We pride ourselves on fast shipping, therefore we can only accept a cancellation request up to half hour from the time an order was placed. After that time frame no order cancellation request can be accepted because the order has been processed. A written email to support@usautopartscar.com must be made to cancel the order. Also, the contact us form on the website can be filled out.
Once the order has been placed, you have up to half hour to change the order. Please remember a change in order can also result in price adjustment depending on what is being added to the order.
Please email us at support@usautopartscar.com and include your order number, full name, phone number, pictures of the order received, and what is missing. Remember more details are better than less.
We want you to feel like very item is the perfect match for you. However, we understand from time to time, people may want to return the product for many reasons. You can return most items for a refund within 30 days from delivery. Return shipping cost apply if your purchased the incorrect part (meaning your VIN Validates the part does not fit) or need to make a general return. To return a damaged product or completely wrong product, our team will require you send pictures to support@usautopartscar.com and one of our team members will evaluate the situation. Based on this evaluation, if it is deemed that you were shipped bad quality parts, you will either be given a return label or a flat out refund.

We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, email support@usautopartscar.com and we will verify it for you.

If you need to return a part that doesn't fit your vehicle, contact us at support@usautopartscar.com with your Vehicle Identification Number (VIN). Attach any and all pictures that CLEARLY show the product label with the part number, and the product images itself, take multiple positions, we'll need to this vet exactly what you received. After this, our team will evaluate our catalog, the manufacturer's catalog, and your VIN. If it is deemed that we sold you the wrong part, you will receive a full refund and instructions to either ship the product back (on our label) or to discard the part. However, if it is deemed you purchased the WRONG PART for your vehicle, you will be responsible for shipping the product back. We can provide great affordable shipping labels and freight costs to make this less expensive for you. No exceptions apply to incorrect purchases.

To receive your refund, the product that is returned back must be the following: In it's original, undamaged condition, if the item was originally delivered disassembled, it must be disassembled and lastly in its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

You have a 30 Day Window to return your products from the date they were received (shows delivered based on your tracking number). If you try and return after this, your return will not be accepted. If you are within the 30 Day Window, please get the process started you can fill out the contact us form or email us at support@usautopartscar.com explaining the reason for return and order number, full name. Our team will respond to you within 24-48 hours with a rma number and return instructions. Returns cannot be accepted without an RMA Number.No refund will be issued if returns are returned without an rma number. No return will be accepted if it has been opened and used . All orders have to be in their original shipping.

No Prepaid label is issued to the customer for returning the order. Customer is responsible for return shipping costs to our warehouse. PLEASE CHECK FITMENT FOR YOUR VEHICLE BEFORE PURCHASING THE PART.You are responsible for this and if the order does not fit the part has to be returned at your own expense.

We will ship products based on the address you provide, which you can find in your orders dashboard through your invoices. If you provide the incorrect address, change of shipping address fees will apply, no exceptions apply to this rule and no refunds will be provided for incorrect addresses provided. You can check your invoice to see the address formally put on your order.
The parts that have been returned will undergo an inspection which usually takes 3-5 business days. Once the warehouse confirms the parts that were returned are complete with no damage, we will process the refund. Once a refund is sent, it goes to your bank for a processing window (this can vary based on your bank). This is a secure method for your bank to vet the refund payment. Usually, this takes 5-7 business days but it can take up to 10 business days. If it's past 10 business days, please contact your bank and us at support@usautopartscar.com with your order details. In a lot of cases, we can provide you with a refund tracing number sent to your bank to help you locate the status of your refund within your bank. Refunds cannot be provided immediately if the order received back in our warehouse is damaged or used our team will contact you via email with pictures and in such cases, a partial refund will be issued based upon the case. After we have processed the refund please remember it takes 5-7 business days for it to reflect on your original payment of method. This also depends on your bank processing time and maybe up to 10 business days depending on your bank's processing time.

Please be aware all the packages are shipped via Fedex, UPS, and or USPS, or other courier companies with unsigned delivery. If the package is lost in transit as per the courier company we can file a claim on your behalf with the shipping company. It takes 5-10 business days for the shipping company to provide a resolution. If it is declared lost a full refund is issued to the customer.

If a package is delivered at the address given and customer complains it has not been delivered in such a case a claim can be filed with the shipping company and the results take anywhere from 5-10 business days. In case the shipping company provides a result that it was not delivered a replacement order or refund will be issued. But if the shipping company denies the claim no reimbursement will be made to the customer.

If your order arrives damaged or opened, immediately email us at support@usautopartscar.com with all the details such as full name, order number, and the pictures of the package showing it is damaged and any other information you think might be useful. Our team will contact you within 24 hours and resolve the issue by sending a replacement.
Products on USAutopartsCar.com usually come with a 24 month warranty. However this can vary based on the brand, which we clearly display on our page. Please always check our website product details page for warranty details.
To File a Claim, please contact support@usautopartscar.com to get a warranty claim form. Once filled out, we will need you to ship the parts back to the address of the manufacturer with specific instructions from the manufacturer. You will get manufacturer return instructions within 3 Business Days. Once you ship the defective item back to us, we'll send you a replacement, once the manufacturer approves it. This process can happen after tracking number provided of returned damaged goods or once the product is received in manufacturer return location. For more information email us at support@usautopartscar.com.
We sell a broad range of auto-parts for practically every vehicle brand in North America. Whether you are looking for a deal on brake pads or trying to track down a hard-to-find sensor.
Our images are generic. Actual products may slightly vary in shape and size from the images shown in the product listings on our website. You can contact our online support team for more clarification & ensuring the compatibility of the parts with your vehicle.
At this time, we accept Visa, MasterCard, Discover, American Express with the Visa and Master Card logos, PayPal, US Autoparts Car does not accept Cash On Delivery (COD) and banker cheque.
Your online transaction on a US Autoparts car is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
Your card details are completely safe with us as we use strong encryption and tokenization to protect payment data. Technically, we never save your card information on our side, we only store a card token, which is provided to us by the payment processor. Tokens contain secret information that proves an identity, such as credit card details or personal data that appears as random characters. Tokens replace the identifying information (a 16-digit card number) with substituted credentials for added protection.
If your credit card is being rejected, try to make payment through another card. You should also contact your credit card provider or your associated bank and ask them for the rejection’s reason. If that too doesn't work, then contact us through online chat. We will be glad to help you.
There are NO hidden charges when you make a purchase on a US Autoparts Car. The prices listed for all the items are final. In addition to it we will only charge the applicable federal and provincial taxes and the shipping charges which will be displayed to you at the time of checkout.
We accept payments through Visa, MasterCard, Discover, American Express with the Visa and MasterCard logos, PayPal
We suggest you please check & verify the details you're filling in and also the billing address should match with the credit card details provided to the bank. If those are correct, please make sure you have sufficient funds in the card to be able to process the transaction.
Yes, you can make payment through a credit card that comes with Mastercard.
If your VISA card is not being accepted, there can be two reasons. Either the billing address may not be the same as that on the credit card, or there might be any spelling issues. As you enter the details, please make sure that there are no spelling issues and the billing address is the same as that on the credit card with the bank.
One of the main issues could be your bank server, sometimes banks decline payment due to their technical issues. Please consult once with your bank regarding the reason for the decline. Secondly, transactions can also fail if there are insufficient funds in the account to complete transactions.
If you haven’t received your email receipt, then the reason could be that your order might not have been placed with us. Also, we suggest you check your SPAM folder for the order confirmation email. If you will not find anything in email please contact us on support@usautopartscar.com
One of the main issues could be your bank server, sometimes banks decline payment due to their technical issues. Please consult once with your bank regarding the reason for the decline. Secondly, transactions can also fail if there are insufficient funds in the account to complete transactions.
If your order got canceled, then it’s mainly because the billing address is not the same as that on the credit card with the bank. Please make sure that they are the same so that your order doesn’t get canceled. Secondly, banks may sometimes put transactions on hold because of security reasons which later leads to order cancellation. If you will not find anything please fell fre contact us on support@usautopartscar.com
If you do not receive the order within the estimated time you can email us your complaint with the invoice (to view your invoice log into your account) at If you will not find anything in email please contact us on support@usautopartscar.com
In case you've received a damaged/defective/not-as-described part, You need to send images with parts on support@usautopartscar.com and you can return it to us for replacement within 30 days of shipment. The return shipping charges in such a case will be borne by US Autoparts Car.
Yes, you can return part of your order within 30 days of the shipment. For queries after the 30 day period.
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